
Ms. Suzan Brown has generously shared her reflections on her first year as a public relations specialist within a company dedicated to marine insurance services.
The Futureoftheocean team viewed her thoughtful insights as a kind of self‑interview and chose to present them to you in that spirit.
We invite you, the reader, to approach this piece the same way: as an unexpected and revealing look at our industry through the perspective of a communications professional who is only beginning to explore it—by working closely with the people who shape it every day.
At the end of 2024, I was given an opportunity that would dramatically alter my professional trajectory. Pirie & Smith, part of Ocean Marine Group, asked me to help develop their LinkedIn presence and support their business development initiatives.
As an experienced sales professional, I understood the fundamentals. Connect the right people. Identify those who genuinely need the services you offer. Make it strategic, not haphazard. Stay focused on cultivating meaningful relationships.
But there was one considerable detail: I knew very little about marine assurance.
My background was in language services and, more recently, Net Zero and carbon reduction planning for small businesses. What did I know about offshore work? About vessel superintendents? About DP systems, FMEAs, or marine surveys? The honest answer: nothing.
There is always an element in any new industry of getting to grips with terminology and abbreviations. It took me back to my language service days, where speaking the language of your chosen sector is always the first step. Was I prepared? Probably not. Are we ever truly prepared enough? Probably not.
What I did have was a team willing to teach me. The knowledge, patience, and generosity of the Pirie & Smith team has been extraordinary. They understood this would take time and never made me feel inadequate for asking questions. When I officially started in January 2025, it was a baptism of fire. It quickly became evident this journey would require more than a few weeks of learning.
The task ahead was clear: get to know people in the industry. Understand our own strengths and weaknesses. Learn about our existing customers and the genuine challenges they face that we are positioned to solve. Build relationships based on trust and expertise, not transactional interactions.
It has been a year of intense learning, and if I am being honest, it has been genuinely enjoyable. The offshore community has surprised me with its warmth and willingness to support newcomers. Industry professionals outside of Pirie & Smith have stepped forward to offer guidance, share their experiences, and help me understand this complex world. For that, I am profoundly grateful.
I am just someone who wants to make a difference and do a good job. No pretence. No false expertise. Just genuine curiosity, diligence, and respect for the people who have built this industry.
What strikes me most about this experience is how refreshing it has been to work alongside true professionals. People who take pride in their work. Surveyors who have been to sea. Specialists who understand the real-world consequences when systems fail. Teams who care deeply about safety, quality, and doing things properly.
This journey has made me more resilient. It has taught me the value of admitting what you do not know and the importance of surrounding yourself with people who genuinely want to help you succeed. It has shown me that every industry has its own rhythm, its own values, and its own community. And the offshore marine sector? It is a community worth being part of.
The vulnerability required to say "I do not understand this yet" has been counterbalanced by the kindness of those willing to explain it. The humility required to start from scratch in a technical field has been met with encouragement rather than dismissal. That says everything about the calibre of people in this sector.
Here's to the next twelve months of genuinely getting to know the right people, understanding the challenges they face, and being an authentic, helpful part of this offshore community. The learning never stops, and I would not have it any other way.
If you are working in marine assurance, DP operations, or offshore support and want to connect, I would genuinely value the conversation. There is always more to learn, and I am here for it.

What has surprised you most about the marine industry?
The willingness of experienced professionals to share knowledge. I expected gatekeeping. Instead, I found generosity. People in this sector understand that safety and quality matter more than protecting your corner of expertise. That collaborative spirit has been remarkable.
What has been your biggest challenge?
Understanding the technical depth required. This is not an industry where surface-level knowledge suffices. When you are discussing DP trials or FMEA processes, you need to genuinely understand what you are talking about. The learning curve has been steep, but that is precisely what makes it worthwhile.
How do you approach business development in a sector you are still learning?
With honesty. I tell people where I am in my learning journey. I ask questions. I listen more than I speak. And I bring the Pirie & Smith team into conversations early, because their expertise is what truly matters. My role is to connect the right people and facilitate those relationships, not to pretend I have decades of marine experience.
What advice would you give someone entering a completely new industry?
Be humble. Ask questions. Respect the people who have built their careers in that field. Do not try to fake expertise you do not have. People can spot authenticity, and they can equally spot when someone is winging it. The former builds trust. The latter destroys it.
What keeps you motivated on difficult days?
The people. The offshore community has welcomed me with kindness and patience. When you are surrounded by professionals who care deeply about what they do, it is hard not to be motivated. Also, genuinely believing in the work Pirie & Smith does helps enormously. Independent technical assurance matters. It keeps people safe. That is not abstract. That is real.
Where do you see yourself in another year?
Still learning, but with a much deeper understanding of the sector. Still asking questions, but hopefully asking better ones. Still building relationships, but with a stronger foundation of knowledge to offer genuine value. This is not a short-term project for me. This is a long-term commitment to being part of this industry and doing it properly.

Suzan Brown Fractional BDM 0131 2877 860
All images are courtesy of Ms. Suzan Brown, except the one below:
Hanging umbrella decors photo – Free Umbrella Image on Unsplash
Photo by Malte Bickel on Unsplash
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